Refund Policy

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy. 

At Sea 2 Sky EV Solutions, our commitment to quality and customer satisfaction drives everything we do. We understand that occasionally, issues may arise post-purchase, necessitating a clear and fair Refund Policy. Below, you'll find the guidelines governing our approach to refunds and replacements:

Defective Items at Delivery: Should you discover any item to be defective upon delivery, we are prepared to offer a replacement. We request that you contact us immediately to facilitate this process.

Limitation of Liability: Our liability is strictly limited to the replacement of items found defective at delivery. Sea 2 Sky EV Solutions does not cover any additional costs related to projects, installations, or any indirect expenses.

Warranty Claims: For issues that fall under the manufacturer's warranty, we encourage you to direct your claims to the manufacturer. While Sea 2 Sky EV Solutions is not directly involved in the warranty claims process, we are happy to provide the necessary information to help you contact the manufacturer.

General Refund Policy Considerations:

Timeframe for Refunds: Customers wishing to discuss potential refunds for reasons other than defective delivery must reach out to us within 3 days of purchase.

Refund Amount: Depending on the circumstances, refunds may be issued on a full or partial basis, contingent upon the specific situation and in accordance with our assessment.

Conditions for Refund Eligibility: Refunds, outside of defective item replacements, are considered on a case-by-case basis, factoring in the condition of the returned item, the reason for return, and compliance with our return procedures.

Legal Compliance: Our Refund Policy is crafted to align with local laws and consumer protection regulations, ensuring clarity and fairness in our refund and replacement practices.

No Refunds Policy: Beyond the replacement of defective items at the time of delivery, it's important to note that Sea 2 Sky EV Solutions generally does not offer refunds. We advise all customers to thoroughly review their purchases beforehand.

Contact Information: Should you have any inquiries regarding our Refund Policy or need to initiate a defective item claim, please reach out to our customer service team at info@sea2skyevsolutions.com.

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03/25/2024